21 concierge manager interview questions. As such, you should consider using this template as a guide. Cultivated loyal client relationships by providing a high level of customer service including making travel arrangements, restaurant reservations, and addressing all concerns in a timely and professional manner. Summary for Concierge Resume Highly effective coordinator of high-end guest services with over 10 years of experience in travel and entertainment planning. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical concierge supervisor skills: Working knowledge of computer skills, web search and able to type 35 wpm   •  Performs as lead scheduler for the ACE-IT contract performing maintenance, supply, transportation, and retrograde support in the United States Manages a team of associates Coaches, trains and develops all associates Ensures complete and efficient FSA/client interactions Monitors call metrics and trends in order to maximize efficiencies, manage risk/minimize exposure, and makes recommendations for improvements This is why you need to provide your: The section work experience is an essential part of your concierge supervisor resume. Interested parties please forward your resume to info@mss-recruitment.com . ), Remain aware of resort dining schedules, events, etc. 20+ concierge resume samples to customize for your own use. ), Implement MOS training monthly to ensure our associates are delivering the best guest experience possible, Provide a permanent presence in the hotel lobby, ensuring all guests and visitors are welcomed, thus creating an excellent first impression, Previous experience working in a resort setting or similar service environment, Ensure our Valet Parking is an exceptional experience timely, seamless and careful, Complete the opening and closing shift checklist daily, Collect and update the hotel and the hotel catering, attractions and events, To continually supervise, train and retrain Bell captain, the Bell staff and, Compliance with company polices and legal requirements, Ensure adherence to guest services standards (S.H.O.W.   •  Member of Les Clefs d’Or is an asset Be sure to … Project warmth, care and concern for all guests along with proper etiquette, Anticipate VIP guest’s needs, respond promptly and positively however busy and whatever time of day, To lead and supervise the concierge team to ensure they offer the best service, knowledge and assistance to guests, To assist guests with mail, messages, and all inquiries, Licenses & Certifications: None required; Clef d’Or designation desirable, Lead and supervise the Concierge team to ensure they offer the best service, knowledge and assistance to guests, Ensures known guest preferences are met and amenities provided. Concierge Resume Objective. <> stream Hotel Concierge Resume Examples. Offering an array of skills in large-scale event planning, effective communication, leadership, contract … Service Basics) within established departmental policies and procedures, Keep the Director or Manager informed on all pertinent information related to the department and reports irregularities and problems as they occur along with recommendations for solutions, Process and deliver messages for Guests promptly, Experience in a Concierge or related department, Previous supervisory/managerial experience, Experience in an international hotel in the same capacity, With strong background in Concierge operations, Have strong attention to details and to make quick decisions to delegate responsibilities accordingly, Follows departmental SOP’s (Standard Operating Procedures) including all safety & sustainability policies, Assist the Head Concierge with rostering, performance management, development and training for the Concierge department, Assist Chief Concierge, with managing and coordinating the special needs of all guests in the hotel, Participate in events within the Concierge community including shows, meetings, and restaurants, Promote the property’s outlets and amenities by educating guests on restaurants, shows, and other outlets such as spa, retail, and pools, Strictly enforce the privacy and confidentiality of the guests and limit requests for information pertaining to guests in accordance with hotel policies, Receive and respond to incoming telephone calls in accordance with Four Seasons Standards, Participation in industry associations including the Southern Nevada Hotel Concierge Association and Les Clefs d’Or USA, Conducts Mid-year and year end reviews for the team reporting directly, Maintain a library of regional information (i.e. Apply to Concierge, Leasing Manager, Security Guard and more! Head Concierge and weekend Supervisor Resume Example Resume Score: 90%. Use the objective statement to make a great first impression, by communicating to the employer why you are interested in working as a concierge in their establishment. Concierge Supervisor role is responsible for software, training, basic, search, events, travel, research, reporting, payroll, security. The sample Hotel Concierge resume is described here with duties and everyday jobs. They are tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more. Skills : Managing SKills, Detail-Oriented, Supervising Skills. There are plenty of opportunities to land a Concierge Security Guard job position, but it won’t just be handed to you. The work experience section should be the detailed summary of your latest 3 or 4 positions. You’re a problem solver who takes can take both direction and initiative and just gets it … The Concierge Manager provides customer service and assistance to residents and guests of an assigned property such as hotels, and resorts. This section, however, is not just a list of your previous concierge supervisor responsibilities. The Concierge Supervisor will lead a small team of Specialists tasked with providing concierge level service to their assigned firms. Guide the recruiter to the conclusion that you are the best candidate for the concierge supervisor job. )/j �EU���gu�˚5������o���Ʌb�������Ʈ�S���k�\�3�����:Q��.�������T��;, �,֓�i���_>[q�Z�r�O'�@/�i��X�hF#�m]%����,�-�����v(��Ie��_��H��ժ >�ߙ�*��� 1�Ԝ\ٰ����/��|� j۰!U�i������V�۲,�4�N�g���28�`a�˸�o \�}�0k�&���=[2�U˲"����+)d�P%z�0�5s�2m��L It’s actually very simple. Being a front desk concierge can be rewarding, but the first step in getting the job is to write a good resume to a potential employer. Apply to Front Desk Manager, Guest Service Agent, Call Center Supervisor and more! Search 58 Concierge Supervisor jobs now available on Indeed.com, the world's largest job site. The Guide To Resume Tailoring. Work Experience. The national average salary for a Concierge Supervisor is $32,438 in United States. Etc, Assist stales in hotel tours and fam trip events.   •  Lead existing and emerging technology and development efforts, ensuring that technologies and processes are aligned with the goals of the BB&T business strategy Their role includes: offering information about nearby locations, calling taxis, storing luggage, making travel arrangements and dinner reservations, and running errands for guests. The Guide To Resume Tailoring. Residential Concierge Resume Ensures that all guests requests are processed and recorded in Go Concierge including health spa, golf, restaurant, travel and other miscellaneous service requests, Informs the Concierge Assistant Manager of all pertinent information related to the department and reports irregularities and problems as they occur along with recommendations for solutions, Supervises the Concierge team during the shift and takes responsibility for the Concierge function in the absence of Concierge management, Adherence to the Company’s status quo third party representation philosophy, Compliance with company polices, legal requirements, Provide input into and executes the development, implementation, and measurement of guest service standards consistent with the Company’s Standards and brand attributes, Keeps the Director or Manager informed on all pertinent information related to the department and reports irregularities and problems as they occur along with recommendations for solutions, Complete the opening and closing shift checklist on a daily basis, Notifies Manager/or Security of all unusual events, circumstances, missing items, or alleged thefts, Ensures all established standards of professionalism and protocol are being practiced by all staff, Maintains all departmental assets including equipment repairs and maintenance and ensures all departmental areas (FOH and BOH) are maintained, clean, and organized, Ensure all established standards of professionalism and protocol are being practiced by all Concierge staff, Communicate with the Concierge Manager to ensure a consistent delivery of service is being offered to guests, Assist the Concierge Manager with team development and training, Perform various administrative tasks assigned by the Concierge Manager and work directly with guests as a Concierge when volumes warrant, Prepare and distribute reports as requested by management to various departments, Ensure guest’s preferences are met and amenities are provided, Coordinate delivery of requested amenities and floral orders through the Bell Desk or Room Service, Able to speak Spanish or communicate in other languages, Current Notary Public designation and rights, Welcome our guests and partner collaboratively with the hotel team to ensure that we deliver our vision and mission to be the most hospitable company in the world, Maintain a sound knowledge of local events and industry trends, network with local tourist organsiations, Oversee the management of guest luggage, mail and taxi services, Maintain the Activity Concierge Desk as the information hub for guests of the resort, Attended, Resume and Activities & Events meetings weekly in order to stay well informed of what is happing at the Resort and find out specific VIP and group needs ie, amenities, lift tickets, etc, Create staff schedules and maintain payroll based on occupancy, Maintain communication with all departments at the Resort, Assure coverage of the Activity Concierge Desk at all times, Assure the Activity Concierge Desk is stocked completely with the appropriate resort collateral (i.e. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun! %�쏢 By demonstrating your professionalism, communication skills, local knowledge, organizational talents, and friendliness on your resume and in your interview, you’re sure to impress the hiring manager as being a great choice for their next concierge. Concierges greet guests in a hotel and make sure they feel welcome. Try Now! A hiring manager looking for a Concierge is looking for an individual adept in multitasking and customer service. x��[ݎ���S�wra+���wݤ@[�@6 (6�����Y��h������>��#~�%�$���!y������ ������i��OutxZ��(�Ҩn�.�V��㪩�����"o��(��dy�e�%�9�Vm*� Love this resume? This concierge job description sample provides the perfect format for a posting that will attract the best candidates to your company. Concierge Supervisor Resume Samples 4.8 (51 votes) for Concierge Supervisor Resume Samples. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. You may also see Project Manager Resume Template. 10 votes The Resume Builder Create a Resume in Minutes with Professional Resume Templates Create a Resume in Minutes. The recruiter has to be able to contact you ASAP if they like to offer you the job. Smart with pleasing personality, Work closely with the Events and Activities Department and all departments within the resort, Act as a Front Desk liaison for our owners & guests, Accurately process charges to guests for rental, groceries, and customer services, Well-versed in Opera and Microsoft Office applications, Right to unrestricted employment in the Philippines, Gain a thorough knowledge of the local area, both tourist attractions, business location and of local events to assist leisure and business travellers during their stay, Be aware of the short term business trends, Provide a travel information centre by booking and confirming airline tickets, making car arrangements, ordering taxis, and advising on transport routes to facilitate guest’s travel needs, Co-ordinate and oversee the parking of guests cars as determined by the hotel’s own parking and arrangements. Supervisors work in a variety of industries and are in charge of coordinating the employees of a company and making sure work is completed in time. Concierge Supervisor Resume. Maintain decorum in stressful situations. Guide the recruiter to the conclusion that you are the best candidate for the concierge manager job. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree. Hotel Concierges welcome guests in a hospitality establishment and provide a variety of services: offering information about surroundings, calling taxis, handling baggage, making dinner reservations and travel arrangements, and running errands. ���UH�G�r�,;����� TФgF��7���x���w�14G@���z�+H�'��h"p 1,971 Concierge Supervisor jobs available on Indeed.com. Position: Concierge Supervisor The Ivy Hotel is hiring a Concierge Supervisor. Supervisor Resume Examples. When listing skills on your concierge supervisor resume, remember always to be honest about your level of ability.   •  Coordinate and develop corrective actions on PIR’s attributed to Order Processing Present the most important skills in your resume, there's a list of typical concierge supervisor skills: •  Provide high level concierge services to staff, clients and guests ��r����E�����&�-�:�EH2�����'mSVM���$;�k��,��D����P����� ��א/¯(�G�nܠ��0�_�����,q/~Ht.�>�tn8��N�=�O���c��q�Ҥd�q�p�1� �;�L[M�q���h8.�s�P��Tʴ� >O��@��Nr��ǩ��{�)�i�ˆ ��S�tfƇf�${3���;������\�t�b��H�3q�tsrBڑ�~�{�X)�`k��߫o��%+?���X�=��e�EB�J�u���n**>B/���� ���h2�=0�&8�}� O�J�5 7,t���ꇖg� �n�F:��!�~>s���KH�@ᒳ*?tx!�p]���c�,1��;g_���r�d�n� 7�t�|n7�4T�M��S��N��&��ϕ}�U@; Filter by location to see Concierge Supervisor salaries in your area.   •  Meets and greets employees and their guests in a prompt, professional and efficient manner Research and plan the execution of each reception with wineries. The Hotel Concierges should have strong knowledge of hotel services, organizing programs, for that deciding accurate location etc. Concierge Resume Examples. Concierge Manager Resume Sample 5.0. 13,622 Concierge Manager jobs available on Indeed.com. Your job of getting the job starts right here. A great opportunity to start in hotel industry. Concierge Requisition Casino Arizona/Talking Stick Resort - Scottsdale, Arizona. It’s actually very simple. &���E�Rw�-Yja�>y�7�k�6�r���F��Z"+R�)��MY�W�z��ʒ�.k��:8\V�^y!d��o-�sձ,�.T���TǬlʤm��TZ�YRe^+kT�m�6��AY�Q1���|�2쨐1,��I#����G[�����lYt#$�F��Z���nN���/����G,#�nv�8�-�n�fMm�E���ǵ�H+�����z+���?z��y��ϟ�#�w��)Y���~diS��r�6_ ��H��_K��i����l? Include the Skills section after experience.   ... •  Skilled in: Written and verbal communicati... •  Strong interpersonal skills, strong custom... •  Have solid verbal and written communicatio... •  Complete knowledge of all hotel’s facilities and tourist attractions/ activities in the Town of Banff When applying for this type of position, yourobjective statement should briefly but clearly highlight your career skills. An outstanding Concierge resume, such as this example, will include a number of impressive skills that your employer is looking for in a candidate. Objective : As a Concierge Supervisor, responsible for Providing for the development of team members through training, monitoring, counseling, and performance evaluations, Providing direction and support to Platinum agents to ensure the highest level of service is provided at all times. They must uphold company culture at all times while making guests feel welcomed and valued. Corine Nikolaus. Concierge Supervisor Avalon Bay - New York, NY 09/2015 - Current Lead and supervise the concierge team to ensure they offer the best customer service, knowledge and assistance to guests.   •  Flexibility. Residential Concierge Resume Examples. Grab their attention by appealing to their major need …   •  Advise on local restaurants, lodging, transportation, directions and information on local attractions ), Maintain cooperative relationship with the Guest Services staff at Bretton Woods to ensure consistent guest service/relations throughout the resort, Other tasks as assigned by Guest Services Manager or other applicable managers, Ensure that our incoming guests are contacted prior to arrival to schedule services, dining, activities, and general resort amenities using our Central Amenities Reservations program (CAR), Communicate with our Reservations Manager regarding booking levels to ensure that CAR is using the most up to date house counts and marketing bulletins to ensure a memorable and seamless stay with us, Work closely with our Resort Vendors (ie. Learn about interview questions and interview process for 249 companies. The resume begins with a well-written summary statement that provides an overview of the candidate’s potential value to a company. Representative Concierge Supervisor resume experience can include: Make sure to make education a priority on your concierge supervisor resume. The objective section is your first contact with the employer, so make the most of it! To write great resume for concierge supervisor job, your resume must include: The section contact information is important in your concierge supervisor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your concierge supervisor experience. Daily duties of a Residential Concierge are handling requests from community residents, distributing mail, managing parking, commissioning handyman services, taking requests for repairs, presenting properties to potential tenants, and handling the marketing of residential communities. Crafting a Concierge Security Guard resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to … Assist with tours of the hotel for business, educational, and social organizations, Possess fluent knowledge of the city and geography of surrounding areas, Knowledge of the restaurants, amenities, clubs and tourism industries to provide to hotel guests, Personally develop relations with well-established services: bonded baby-sitters, florists, beauty and barber shops, etc, Make reservations for guests in all facets of the hospitality industry: restaurants, airlines, car rentals, entertainment, movies, shows/plays, etc, Maintain follow-up log for communication between Concierges, Adapt to constantly changing situations and personalities of guests, ensuring quality service to all guests. Essential responsibilities of a Concierge include: greeting guests, answering to inquiries, confirming reservations, identifying requirements, understanding customer needs, delivering personalized solutions, arranging recreation activities, and solving customer complaints. The objective section of a concierge resume is the introductory statement of your resume. directions, dining options, etc. A Concierge assists customers in various establishments such as apartments, hotels, and office buildings. Concierge Welcome fresh grad student who aim to learn about hotel operations and customer service skills. Check out real resumes from actual people. Concierges act as the first point of contact between guests and an organization. Lead Concierge Resume. ���PS� +! Concierge Supervisor, 01/2013 to 01/2016 FIRST SERVICE RESIDENTIAL, HABOUR HOUSE – Harbor, FL. Build Your Own Now. 5 0 obj ;���nۤi�,��/����:�����S{.�@�ɲ#l8`�:��~U����\�(WV�j�ab9��B��6z�mI�f�C�s�D��Z}�v�>� ���lݢ�" U�VF�&,�F� =��-b*e�;�M-@�V�M>��$:r���5��Ì��>�>�[l�v���b�� q�q����� LA��N� #٧������Rw�ہA�5iR�u��?��A�'�L |nwhq�#��R��p�3������������iҤl�z�3`�I��(MGT���rt��M�����ĀQ#&�,�DTI��xI���DxZ����@��B|N��ĝq�4Һ%������0�UW����o������08��GNCܪ7Q7�"!YY��a�f�$3��1�` Create a Resume in Minutes with Professional Resume Templates. It’s the one thing the recruiter really cares about and pays the most attention to. &nb... •  Strong Communication skills (verbal, liste... •  Excellent telephone etiquette ,Strong prob... •  Work with a team that boasts of employee d... •  Project or Team Management experience Concierge Team Manager Merrill Edge Resume Examples & Samples. Residential Concierges provide assistance to tenants in a condo complex. 3730 Grayson Hills, New York, NY +1 (555) 304 1089.  &nb... •  Demonstrate leadership skills and success ... •  Results oriented with effective problem so... •  Strong communication and interpersonal ski... •  Experience in a large Data Warehouse environment Salary estimates are based on 3,756 salaries submitted anonymously to Glassdoor by Concierge Supervisor employees. %PDF-1.4 The hospitality concierge resume sample demonstrates all the top ways to convince a hiring manager of potential job success. For help with your resume, check out our extensive Concierge Resume Samples. Dog Sledding, Equestrian Program, etc) to ensure scheduling and staffing levels reflect our guests needs, Greet owners and guests upon arrival, completing the check-in process and escorting them to their room ensuring all service standards are followed, A team leader. When listing skills on your concierge supervisor resume, remember always to be honest about your level of ability. ��"d@��A |�.�VmR�U�+T(���ޜ�:��=Z�@���� �p\�n�NBC�+�K(�>�Y&G��\�WwyV������������ ��~�ң@>�a�A|V�DR�k��~'��TeY�~��a?Y��X�љ���I��o��d��WR��>[�v�>�sݓ3x8�B���yt�~��q���^]��!A��2h������vt�@�_��68�-*(�2����^g��p�^�9�"���=@s�9Z'�. The ideal candidate will possess a positive attitude, collaborative management style and be focused on delivering exceptional customer service. For best results, keep the overall structure and organization of this outline, then customize it with the job duties and requirements specific to your open position. Concierge Manager. For this post the candidate should be able to communicate with consumers to make strong association with them.   •  Leads the Office Administration team to ensure renovation projects are well ... •  Provides advice and direction to Treasury ... •  Provides full-spectrum CI expertise and le... •  Provides senior-level guidance and recomme... •  Understanding some banking. 09/2017 - PRESENT Houston, TX. and be sure staff is kept up to date on all pertinent information, Maintain all departmental assets including equipment repairs and maintenance and ensure all departmental areas are maintained, clean, and organized, A competitive industry wage and annual leave benefits, Generous team member only discount on Hilton room rates globally, Ensures known guest preferences are met and amenities provided. brochures, trail maps, etc. Do you need the best Concierge resume? Concierge Manager Resume Samples 5.0 (53 votes) for Concierge Manager Resume Samples. Sales and Event Planning Professional with over eight years' experience include hotel hospitality.   •  Demonstrate comprehensive experience and skill in data war... •  Build Strong Partnerships - Demonstrate in... •  Deliver Outcomes - Demonstrate a bias for ... •  Operate as a Team Player - Work together t... •  Develops and manage the overall facilities plan for the Company to ensure efficient and cost effective usage of office space and facilities to cope with the short term & long term business requirements and strategies Summary : A Lead Concierge with more than 10 years' experience in the concierge arena exhibiting proficient public relations, oral and written communication skills.Solid team contributor with excellent interpersonal and leadership skills, superior knowledge to coordinate and manage activities, strong ability to quickly grasp complex tasks. Summary. Also, convey the value they would benefit if you are granted the job. Ensures that all guests’ requests are processed and recorded including health spa, golf, restaurant, travel and other miscellaneous service requests, Manage revenue by making sure the proper fees are being charged consistently including upgrades, 45 day and change fee’s, and all holiday and extra night charges, Promotes the property’s outlets and amenities by educating guests on restaurants, shows, and other outlets such as spa, retail, and pools, Ensures guest’s preferences are met and amenities are provided, Membership in Les Clefs d’Or or Southern Nevada Hotel Concierge Association, Reading, writing and oral proficiency in Portuguese and good English skills, Working computer skills and knowledge including but not limited to Excel, Word, PowerPoint, Internet and Opera, Higher secondary and above, Basic Computer skills, Typing speed of 40 words per minute, Technical Skills: Thorough knowledge of local restaurants, museums and attractions; thorough, Previous experience in a supervisory level position in Hotel Operations or 3 years equivalent work experience in Concierge Services or VIP Services, Previous supervisory experience in Hotel Operations or at least 3 years equivalent work experience in Concierge Services or VIP Services, Ongoing commitment to providing a truly unique experience to our guests, Organise the booking of, tours, golf, restaurants and local attractions to enhance the guests experience, Recruiting, training and development of staff, Providing an orientation of the club, their residence, as well as, retail and restaurants within Ghirardelli Square, Working knowledge of Internet, Microsoft Office, Word, Excel and Outlook, Creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction, Manage Human Resources responsibilities including: time keeping, payroll, scheduling, Working knowledge of computer skills, web search and able to type 35 wpm, Have basic math skills and office equipment (fax, copy machine, etc. HEAD CONCIERGE AND WEEKEND SUPERVISOR. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular concierge supervisor position you're applying to. Previous luxury hotel experience is required, Knowledge of the surrounding area and all of its attractions, Greet guests at the front desk upon arrival, Assist guests with room reservations, check guests in and out upon arrival and departure, Establish call back program to contact guests who have arrived to ensure their comfort and to offer assistance, Maintain and develop events/ receptions to take place in the lobby during the evening hours.

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